Terms and conditions
Payment methods available:
- PAYPAL: With Paypal your bank account information remains protected. Credit card and bank account details are never shared and you are fully protected from unauthorized payments made from your account.
- BANK TRANSFER: In the case of payment by bank transfer, the order will be processed after receipt of the credit.
TERMS AND CONDITIONS
The following General Conditions of Sale and Use govern the offer and sale of products on this website www.risodellavalle.it (https://www.risodellavalle.it), as well as access and use of the same. The website is property of Az. Agr. Pagliari di Casali Emanuele, with office in Italy, Cascina Mezza Motta, 1 – 27010 Valle Salimbene (PV) – P.IVA 02871720187 has also the property of the domain name. The products purchased on the website are sold by the Azienda Agricola Pagliari Pagliari di Casali Emanuele.
These General Conditions apply to all sales made by Az. Agr. Pagliari di Casali Emanuele on website www.risodellavalle.it (https://www.risodellavalle.it); The general conditions of sale may be changed at any time, without the need for any prior notice. Any changes and / or new conditions will be effective from the time of their publication in the “Terms and conditions of use” section of the Site. For this reason, users are invited to regularly access the Site and check the publication of the most updated General Conditions of Sale; The applicable General Sales Conditions are those in force from the date of the purchase order. By placing an order online, by phone or by e-mail, the customer declares to have read and fully accept the general conditions of sale and payment indicated below. Failure to accept the General Conditions of Sale will make it impossible to make purchases on the Site; The customer must print or save an electronic copy and in any case keep these General Conditions of sale, in compliance with the provisions of Articles 50 and following of Legislative Decree 206/05. Resellers or, in general, companies (not wholesalers) who intend to purchase the products for sale on the Site for the purpose of subsequent resale can make purchases on the Site. During checkout, they will have to enter their company data in the order form and make an express request for an invoice. Az. Agr. Pagliari di Casali Emanuele reserves, in any case, the right not to accept orders, coming from anyone, which are anomalous in relation to the quantity of products purchased or the frequency of purchases made on the website.
CONCLUSION OF THE AGREEMENT
In accordance with Decreto Legislativo n.70, 9 April 2003 laying down provisions on electronic commerce, Az. Agr. Pagliari di Casali Emanuele informs the user that: the customer has the right to purchase the products offered in the electronic catalog on the website www.risodellavalle.it (https://www.risodellavalle.it), as described in the relevant technical information sheets; the agreement is concluded when Az. Agr. Pagliari Antonio e Teresa di Pagliari Lauretta register the order form, after verifying the correctness of the data relating to the order and payment; before proceeding with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions indicated on the website from time to time and which will accompany the various stages of the purchase; once the order form has been registered and the confirmation of the authorization to pay the amount due has been received, Az. Agr. Pagliari di Casali Emanuele will send the user, via e-mail to the e-mail address indicated, the order confirmation, the information relating to the purchased product, the detailed indication of the price, the payment type used, the methods for exercising the right of withdrawal, shipping costs and any additional costs as well as an indication of the Customer Service, which the user can contact for assistance. It is recommended to keep the e-mail received as proof of purchase; the order form will be stored in the database of Az. Agr. Pagliari di Casali Emanuele for the necessary time to process the order and, in any case, within the terms of the law. In the event of non-acceptance of the order due to unavailability of the product or delivery times longer than expected, the customer will receive timely communication, via e-mail or telephone. In such cases, the customer can vary the product, wait for availability in the new times communicated or cancel the order, requesting a refund for any amount already paid. The non-acceptance, even partial, of an order, will not give the right to any compensation for damage, nor may it constitute grounds for contractual or extra-contractual liability for direct or indirect damage to persons and / or things.
OFFERS AND PRICES STATUS
All prices of the products sold in the website are expressed in Euro (€) and they include the Imposta sul Valore Aggiunto (IVA). Shipping costs and any other additional costs, inclusive of IVA and expressed in Euros (€), will be expressly and separately indicated in the order form before the user proceeds with the transmission of the same as well as on the e-mail confirmation of the order; the price of the products may be changed without notice, it being understood that the price charged to the user will be the one published on the product sheet at the time the order is sent.
The products offered on the website are connected to a centralized computer system that calculates their availability in real time. In some cases, however, there may be anomalies in finding the item selected by the customer. In any case of unavailability of the ordered product, the customer will be promptly informed by e-mail. In such cases, the customer can change the product, wait for any new availability in the new times communicated or cancel the order, requesting a refund for any amount already paid; if the payment has already been made, Az. Agr. Pagliari di Casali Emanuele will refund the total amount paid by the user – consisting of the purchase price, shipping costs and any other additional costs -, which will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date of the credited amount will be the same as the debit.
Shipping is free in the surrounding areas within 15km from the center of Pavia.
It is possible to ship products of the “cornbread” category only in the neighboring municipalities of Pavia or for mixed orders over 10kg.
It is possible to ship products of the “liquors” category only in the neighboring municipalities of Pavia or for mixed orders over 10kg.
Shipping costs vary according to the area and quantity of products ordered for all other areas of the Italian territory. Below is the table currently applied. Up to 4Kg: 9,00 Euro; Up to 9 kg: 11,00 Euro; Up to 13 kg: 13,00 Euro; Up to 18 kg: 15,00 Euro; Up to 27 kg: 19,00 Euro; Up to 44 kg: 28,00 Euro; Up to 90 kg: 53,00 Euro; Over 90Kg, 25,00 Euro extra cost for each 50Kg. 5 Euros extra cost for shipping to Sicily and Sardinia.
Shipping times vary according to product availability. The delivery of the purchased products takes place from 48 hours to 10 working days from the order confirmation date. Delivery times may be delayed in the case of holidays; carriers do not deliver on 12/25, 12/26, 01/01 and weekends. For orders placed by credit card, one working day must be added to the normal shipping times for normal administrative checks. For orders placed by bank transfer, the shipping times will be calculated starting from the confirmation of payment. For the Christmas period we guarantee the delivery of orders for December 24th if they reach us within the first decade of December.
The purchased items can be returned and request a replacement or refund, provided they are returned, within 15 days, to the headquarters of Cascina Mezza Motta, 1 – 27010 Valle Salimbene (PV) in perfect condition, as the product was received (without removing, damaging or creasing the label) and accompanied by a sales receipt. When the customer receives the goods from the courier, he must verify that this is not damaged, by signature with reservation. The shipping cost for the return is charged to the customer. It is the customer’s responsibility to ensure that the package is properly closed. Az. Agr. Pagliari di Casali Emanuele takes no responsibility for lost or damaged packages; in this case no refund will be made. The refund will be made within 14 days of receipt of the goods and the amount will be refunded to the account from which the payment was made. Retail stores cannot offer refunds or replace products purchased online. For any questions please contact us at firstname.lastname@example.org
ONLINE DISPUTE RESOLUTION (ODR)
In compliance with the EU rules, for the users who wants to get a dispute, is active the Online Dispute Resolution to this link ec.europa.eu/consumers/odr